How to Download and Install AscendEX Application for Mobile (Android, iOS)

How to Download AscendEX App on iOS Phone

The mobile version of the trading platform is exactly the same as web version of it. Consequently, there won’t be any problems with trading and transferring funds. Moreover, AscendEX trading app for IOS is considered to be the best app for online trading. Thus, it has a high rating in the store.

1. Enter ascendex.com in your browser to visit AscendEX official website. Click on [Download Now] at the bottom.

2. Click on [App Store] and follow the instructions to complete the download.

Also, you can download directly via the following link or QR code.

Link: https://m.ascendex.com/static/guide/download.html

QR code:

How to Download AscendEX App on Android Phone

AscendEX trading app for Android is considered to be the best app for online trading. Thus, it has a high rating in the store.There also won’t be any problems with trading and transferring funds.

1. Enter ascendex.com in your browser to visit AscendEX official website. Click on [Download Now] at the bottom.

2. You can download via [Google Play] or [Instant Download]. Click on [Instant Download] if you want to download the App quickly (recommended).

3. Click on [Download Immediately].

4. Update Setting if necessary and click on [Install].

5. Wait for the installation to complete. Then you can sign up on AscendEX App and log in to start trading.



How to download via Google play?

1. Search for Google Play via your browser and click on [Download Now] (skip this step if you already have the App).

2. Open Google Play App on your phone.

3. Sign up or log in to your Google account, and search for [AscendEX] in the store.

4. Click on [Install] to complete the download. Then you can sign up on AscendEX App and log in to start trading.

Also, you can download directly via the following link or QR code.
Link: https://m.ascendex.com/static/guide/download.html

QR code:

How to Register an AscendEX Account【APP】

Register via AscendEX App

1. Open the AscendEX App you downloaded, click on the profile icon in the upper left corner for the Sign Up page.

2. You can register with an email address or phone number. For example, for email registration, select country/region, enter an email address, set and confirm the password, enter invitation code (optional).Read and agree to Terms of Service, click on [Sign Up] to verify your email address.

3. Enter the email verification code sent to your mailbox and add your phone number (you may add it later). Now you are able to log in to start trading!

Register via Mobile Web (H5)

1. Enter ascendex.com to visit AscendEX official website. Click on [Sign Up] to for Sign Up page.

2. You can register with an email address or phone number. For phone number registration, click on [Phone], enter your phone number, set and confirm the password, enter the invitation code (optional); Read and agree to Terms of Service, click on [Next] to verify your phone number.

3. Enter the verification code sent to your phone and click on [Next].

4. Bind an email address (you may bind it later). Now you are able to log in to start trading!

FAQ for Registering

Can I skip the binding step when I am registering an account with a phone or an email?

Yes. However, AscendEX strongly recommends that users bind their phone and email address when they register an account to enhance security. For verified accounts, two-step verification will activate when users log in to their accounts and can be used to facilitate account retrieval for users locked out of their accounts.

Can I bind a new phone if I have lost the current one bound to my account?

Yes. Users can bind a new phone after unbinding the old one from their account. To unbind the old phone, there are two methods:

• Official Unbinding: Please send an email to [email protected] providing the following information: the signup phone, country, the last 4-numbers of the ID document.
• Do It Yourself Unbinding: Please visit AscendEX’s official website and click profile icon – [Account Security] on your PC or click profile icon – [Security Setting] on your app.

Can I bind a new email if I have lost the current one bound to my account?

If a user’s email is no longer accessible, they can use one of the following two methods to unbind their email:

• Official Unbinding

Users should send an email to [email protected], providing the following information: photos of the front and backside of the ID that is verified for their accounts, a confirmation photo holding the ID document, and a full screenshot of their account’s profile page with a profile name revised using the new email address. (The new email address users provide must not have been used to sign up for another AscendEX account and it cannot be bound to an existing AscendEX account.)

The ID document confirmation photo must include the user holding a note with the following information: the email address bound to the account, the date, the application for resetting the email and reasons for it, and "AscendEX is not responsible for any potential loss of account assets caused by my resetting my email."

• Do It Yourself Unbinding: Users should visit AscendEX’s official website and click the profile icon – [Account Security] on their PC or click the profile icon – [Security Setting] on the app.

Can I reset my signup phone or email?

Yes. Users can visit AscendEX’s official website and click the profile icon – [Account Security] on their PC or click profile icon – [Security Setting] on the app to reset the signup phone or email.

What should I do if I don’t receive a verification code from my phone?

Users may also try the following five methods to solve this problem:

• Users should make sure the phone number entered is correct. The phone number needs to be the signup phone number.
• Users should make sure that they have clicked the [Send] button.
• Users should make sure their mobile phone has a signal and that they are in a location that can receive data. Additionally, users can try restarting the network on their devices.
• Users should make sure AscendEX is not blocked in their mobile phones contacts or any other list that can block the platforms SMS.
• Users can restart their mobile phones.

What should I do if I don’t receive a verification code from my email?

Users may try the following five methods to solve this problem:

• Users should make sure the email address they entered is the correct signup email.
• Users should make sure that they have clicked the [Send] button.
• Users should make sure their network has enough signal to receive data. Additionally, users can try restarting the network on their devices
• Users should make sure AscendEX is not blocked by their email address and is not in the spam/trash section.
• Users can try restarting their devices.